Privacy policy

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Privacy Policy

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This Privacy Policy explains how SIA VLPS collects, uses, and protects your personal data when you visit or make a purchase from https://softskinshop.net (“Website”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Who We Are

SIA VLPS
Registration number: 40003245625
Address: Strengu iela 8, Rīga, LV-1063, Latvia
Email: softskinshopeu@gmail.com
Phone: +371 29244396

We are the data controller responsible for your personal data.

2. What Data We Collect

When you visit or use our Website, we may collect the following data:

Personal identification information: name, email address, phone number, shipping/billing address
Order details: products purchased, order total, payment method (no card data is stored)
Technical data: IP address, browser type, device information, referring URL, time of visit
Cookies and tracking data (see Section 6)

We do not collect sensitive personal data.

3. Why We Collect Your Data

We collect and process your data for the following purposes:

To process and deliver your order
To send order confirmations, shipping updates, or other transaction-related emails
To respond to your inquiries or customer service requests
To improve our Website and customer experience
To comply with legal obligations (e.g. accounting and taxation)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – to fulfill your purchase/order
Legal obligation – to comply with applicable laws
Legitimate interests – to improve services and marketing
Consent – where required (e.g., for optional marketing emails)

5. Data Sharing and Storage

We do not sell your personal data.

We may share your data with trusted third parties, including:

Payment processors (DECTA)
Shipping companies (e.g., Latvijas Pasts, Omniva, DPD)
IT and hosting providers
Accounting and legal service providers, if required

We ensure that all partners follow GDPR-compliant data protection practices.

6. Cookies

Our Website uses cookies to enhance user experience and analyze site usage.

You can manage or disable cookies in your browser settings. Some cookies are essential for website functionality.

7. Your Data Rights

Under the GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (if processing is based on consent)
Lodge a complaint with the Latvian Data Protection Authority: www.dvi.gov.lv

To exercise your rights, contact us at softskinshopeu@gmail.com.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law (e.g., tax and accounting rules).

9. Security

We use appropriate technical and organizational measures to protect your data, including SSL encryption, secure server environments, and restricted access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review this policy periodically.