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    "date": "2025-05-23T11:09:16",
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    "slug": "return-and-refund-policy",
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    "title": {
        "rendered": "Return and Refund Policy"
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        "rendered": "<p>Last updated: [23.05.2025]<\/p>\n\n\n\n<p>Thank you for shopping at <a class=\"\" href=\"https:\/\/softskinshop.net\/en\/\">https:\/\/softskinshop.net<\/a>.<br>We want you to be fully satisfied with your purchase. If something isn\u2019t right, you can return products under the terms described below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Right of Withdrawal (Return)<\/h3>\n\n\n\n<p>If you change your mind, you have the right to return your order within <strong>14 days<\/strong> of receiving it, in accordance with the <strong>Consumer Rights Protection Law of the Republic of Latvia<\/strong>.<\/p>\n\n\n\n<p><strong>Conditions for Return:<\/strong><\/p>\n\n\n\n<ul>\n<li>Items must be <strong>unused<\/strong>, <strong>unopened<\/strong>, and in their <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>Products that have been opened, tested, or used <strong>cannot be returned<\/strong> for hygiene reasons.<\/li>\n\n\n\n<li>You must notify us of your decision to return by email within the 14-day window.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. How to Request a Return<\/h3>\n\n\n\n<p>To request a return, please contact us at:<br><strong>Email:<\/strong> <a>softskinshopeu@gmail.com<\/a><br>Include your <strong>order number<\/strong>, the <strong>item(s) you want to return<\/strong>, and the <strong>reason for return<\/strong>.<\/p>\n\n\n\n<p>Once your return is approved, we will provide instructions for sending the item(s) back.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Return Shipping<\/h3>\n\n\n\n<ul>\n<li>Return shipping costs are the responsibility of the customer.<\/li>\n\n\n\n<li>We recommend using a trackable shipping service; we are not responsible for lost return shipments.<\/li>\n\n\n\n<li>If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refunds<\/h3>\n\n\n\n<ul>\n<li>Once we receive and inspect your return, we will notify you about the status of your refund.<\/li>\n\n\n\n<li>Approved refunds will be processed to your original payment method within <strong>14 days<\/strong>.<\/li>\n\n\n\n<li>Shipping costs (if any) are <strong>non-refundable<\/strong>, unless the return is due to an error on our part.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Damaged or Incorrect Items<\/h3>\n\n\n\n<p>If you receive a damaged or incorrect item, please contact us <strong>within 48 hours<\/strong> of delivery with photos and a description of the issue. We will offer a replacement or a full refund, including shipping, as appropriate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Exchanges<\/h3>\n\n\n\n<p>We do not offer direct exchanges. If you wish to replace a product, please return the unwanted item and place a new order separately.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Contact Us<\/h3>\n\n\n\n<p>If you have any questions about our return policy, feel free to contact us:<\/p>\n\n\n\n<p><strong>SIA VLPS<\/strong><br>Strengu iela 8, R\u012bga, LV-1063, Latvia<br><strong>Email:<\/strong> <a>softskinshopeu@gmail.com<\/a><br><strong>Phone:<\/strong> +371 29244396<\/p>",
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        "rendered": "<p>Last updated: [23.05.2025] Thank you for shopping at https:\/\/softskinshop.net.We want you to be fully satisfied with your purchase. If something isn\u2019t right, you can return products under the terms described below. 1. Right of Withdrawal (Return) If you change your [&hellip;]<\/p>",
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